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Live System Status

All systems are operational

Stickied Incidents

6th August 2026

Engine Platform Outage - Engine - Major Service Disruption

We are experiencing a major outage affecting our engine, resulting in service unavailability. The root cause is under investigation and our team is actively working to restore functionality.

  • All services are back online and the platform is operating normally. The issue has been resolved and we are monitoring the environment to ensure continued stability.

  • Final tasks are currently in progress, so we are extending the maintenance window beyond 00:00 UTC+2 to ensure a thorough completion. All nodes will be brought back online once verification is complete, and the next update will be provided at 00:30 UTC.

  • The maintenance window has to be extended beyond the original schedule until all nodes are verified ready for service, to ensure safety. Our team remains actively working on the issue. The next update will be posted at 21:30 UTC.

  • Visible progress has been made, and further analysis confirms that no customer systems experienced any service interruption during the incident. Our team continues to work on finalizing restoration, with the next update scheduled for 20:00 UTC.

  • All dependent systems are online and no blockers remain. Full service restoration is expected to be finalized within the next 2 hours, and our team is actively working on the fix. The next update will be provided at 19:30 UTC.

  • The root cause of the engine platform outage has been identified, and our team is actively implementing a fix. Service restoration is in progress

    • Past Incidents

    24th July 2026

    No incidents reported

    23rd July 2026

    No incidents reported

    22nd July 2026

    No incidents reported

    21st July 2026

    No incidents reported

    19th July 2026

    ANX35 Connectivity ANEXIA Service Incident in IT, Palermo

    We're currently experiencing routing issues at our location IT, Palermo resulting in a service degradation. We're in contact with our providers and will update you shortly.

    Status: Investigating Affected Systems: ANX35 Connectivity

  • We would like to inform you that we have just received confirmation from the data center that the situation remains stable and no further measures are required.

    Status: Resolved Duration: 07/19/2026 10:33 UTC – 07/20/2026 05:24 UTC Root Cause: The incident was caused by a large-scale power outage at the data center facility, which resulted in a complete loss of connectivity for the affected services.

    We apologize for any inconvenience this may have caused.

  • The access to our on-site equipment at ANX35 has been restored. Upon inspection, we confirmed that our own systems were only partially affected by the power outage. However, our DE-CIX peering connection and upstream links were fully affected, resulting in the loss of connectivity for all customer traffic routed through this location.

    We are still awaiting an official all-clear from the data center operator and will share this confirmation as soon as it is received.

    We will continue to provide updates as the situation develops.

  • Together with the data center team, who is on-site, we were able to narrow down the cause of the issues at site IT, Palermo: there is a large-scale power outage, which appears to be affecting the entire data center.

    We are currently working together with the data center team with high priority to restore your services as quickly as possible. As soon as they are available again, we will inform you immediately.

  • We are continuing to work with our provider to resolve the issue. We do not yet have an ETA for full resolution. We will provide our next update by 14:00 UTC, or earlier if the situation changes.