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Live System Status

All systems are operational

Stickied Incidents

6th August 2026

Engine Platform Outage - Engine - Major Service Disruption

We are experiencing a major outage affecting our engine, resulting in service unavailability. The root cause is under investigation and our team is actively working to restore functionality.

  • All services are back online and the platform is operating normally. The issue has been resolved and we are monitoring the environment to ensure continued stability.

  • Final tasks are currently in progress, so we are extending the maintenance window beyond 00:00 UTC+2 to ensure a thorough completion. All nodes will be brought back online once verification is complete, and the next update will be provided at 00:30 UTC.

  • The maintenance window has to be extended beyond the original schedule until all nodes are verified ready for service, to ensure safety. Our team remains actively working on the issue. The next update will be posted at 21:30 UTC.

  • Visible progress has been made, and further analysis confirms that no customer systems experienced any service interruption during the incident. Our team continues to work on finalizing restoration, with the next update scheduled for 20:00 UTC.

  • All dependent systems are online and no blockers remain. Full service restoration is expected to be finalized within the next 2 hours, and our team is actively working on the fix. The next update will be provided at 19:30 UTC.

  • The root cause of the engine platform outage has been identified, and our team is actively implementing a fix. Service restoration is in progress

  • Past Incidents

    21st June 2026

    No incidents reported

    20th June 2026

    No incidents reported

    19th June 2026

    ANX04 Connectivity Reduced Network Redundancy – Connectivity – Vienna

    Due to an external event, we are currently experiencing reduced network redundancy in the Vienna region. Our redundancy measures are in place and customers are not experiencing any impact. Additional redundancy mechanisms remain fully operational, and the affected infrastructure continues to operate without a single point of failure (SPOF).

    The following locations are affected by the reduced redundancy:

    • ANX03
    • ANX04
    • ANX17
    • ANX90
    • ANX103
    • ADZ001

    We are working to restore full redundancy and are continuously monitoring the situation.

    We will provide an update as soon as we have more information.

  • Full network redundancy has been restored for all affected locations. All services are operating normally. We thank you for your patience during this time.

  • Restoration work has been completed for the first lines. Full redundancy is being restored progressively. We continue to monitor the situation closely. We will provide a further update once all lines have been restored.

  • Repair work at the affected location is ongoing. Our redundancy measures remain in place and your services continue to operate without impact. No action is required on your end. Work to restore full redundancy has commenced and we expect to bring the first lines back into operation by this evening. We will continue to keep you informed and will provide an update as soon as we have further information.

  • Access to the affected area has been granted. An external team is currently on-site assessing the situation. At this time, we are unable to provide an estimated time of resolution. We will share a further update as soon as we have more information.

  • Access to the affected area is currently restricted due to ongoing safety measures by local authorities. As a result, restoration work cannot commence at this time. We are in close coordination with the relevant parties and will provide a further update as soon as access is granted and work can begin.

  • 18th June 2026

    No incidents reported