The access to our on-site equipment at ANX35 has been restored. Upon inspection, we confirmed that our own systems were only partially affected by the power outage. However, our DE-CIX peering connection and upstream links were fully affected, resulting in the loss of connectivity for all customer traffic routed through this location.

We are still awaiting an official all-clear from the data center operator and will share this confirmation as soon as it is received.

We will continue to provide updates as the situation develops.

Together with the data center team, who is on-site, we were able to narrow down the cause of the issues at site IT, Palermo: there is a large-scale power outage, which appears to be affecting the entire data center.

We are currently working together with the data center team with high priority to restore your services as quickly as possible. As soon as they are available again, we will inform you immediately.

We are continuing to work with our provider to resolve the issue. We do not yet have an ETA for full resolution. We will provide our next update by 14:00 UTC, or earlier if the situation changes.